Frequently Asked Questions About Ozone Therapy & Aqua Ozone Products

How do I place an order or get in touch?

You can conveniently order online through our secure shop at any time. For assistance, questions, or service bookings, feel free to reach out to us directly:

• Location: 2 Anna Street, Anlin, Pretoria, Gauteng
• Phone: Kobus – 082 447 2541
• Email: info@aquaozoneglobal.co.za | service@cclglobal.co.za

Opening Hours

• Weekdays: 08:00 AM – 17:00 PM
• Saturday: 08:00 AM – 13:00 PM
• Sunday: Closed (or request a call back here)

What warranty does the Aqua Ozone machine include?

Yes, your Aqua Ozone machine includes an 11-year warranty plus a lifetime promotional warranty on the motor, provided the unit is serviced annually at one of our authorized branches in South Africa or Namibia.

Annual servicing is essential not only to keep your machine in optimal condition but also to maintain the validity of your warranty. Book your next service easily here.

Returns & Refund Policy

The Aqua Ozone machine is classified as a hygienic product. For health and safety reasons, once the seal is broken or the unit has been opened and used, it cannot be returned.

However, in accordance with the Consumer Protection Act, customers have the right to cancel their purchase within 5 business days of receiving the product.

If the cancellation occurs within this timeframe, Aqua Ozone reserves the right to deduct reasonable costs necessary to restore the product to a resalable condition. This may include, but is not limited to, the replacement of:

• Therapeutic mat
• Cushion
• Pipes and tubing
• Aromatherapy oils

We advise customers to inspect their delivery before opening the unit. For any queries or to initiate a return, please contact us directly.

Product Safety & Compliance Certifications

The Aqua Ozone Elite is manufactured according to the highest international safety standards, ensuring peace of mind for every household.

Our device holds a Letter of Authority from the
National Regulator for Compulsory Specifications (NRCS)
in accordance with the IEC 60335-2-60 standards for electrical appliances. These standards are governed by the
International Electrotechnical Commission (IEC),
a globally recognized authority in safety and compliance for electrical products.

Independent Ozone emission safety testing was conducted by Consulting Engineers CC, confirming that the Ozone concentration levels emitted by our units remain well within the safe therapeutic range for human use.

Additionally, our manufacturing process is ISO 9001 compliant, meeting rigorous quality management system standards for consistency, safety, and performance.

At Aqua Ozone, your health, safety, and trust come first.

Quick & Easy Assembly

The Aqua Ozone Elite is designed for convenience, allowing you to assemble the unit in under 30 seconds. In fact, it takes longer to run your bath than to prepare your ozone machine for use.

Learn more about Aqua Ozone Hydrotherapy benefits here.

Versatile Applications of the Aqua Ozone Elite

The Aqua Ozone Elite is a multifunctional wellness device designed to support health and well-being through various modes of application:

• Hydrotherapy: Enjoy full-body ozone therapy while relaxing in a bath or standing in a shower.
• Dry Therapy: Experience targeted ozone treatment without the use of water, perfect for localized use or limited mobility.
• Air Purification: Improve indoor air quality by releasing safe amounts of ozone to help reduce bacteria, mold, and unpleasant odors.

Discover how each application works and the benefits it offers.

Recommended Use and Benefits of Aqua Ozone Therapy

To ensure optimal results and safety, it is advised to use your Aqua Ozone machine for no more than one 20-minute session within an 8-hour period. You can choose between a 5-, 10-, or 20-minute session using the machine’s built-in timer.

Please consult your information booklet for more detailed usage instructions.

What to Expect During Your First Treatment:

• After 5 minutes: Blood pressure and pulse rate begin to decrease.
• After 10 minutes: Circulation improves, especially in hands and feet.
• After 15 minutes: Muscles relax, fibrous tissue becomes more pliable, and toxins like lactic acid are released.
• After 20 minutes: Aches and pains are temporarily reduced.

Ongoing Benefits Over Time:

• After 3 treatments: Strengthened immune system.
• After 5 treatments: Noticeable reduction in physical and emotional tension.
• After 10 treatments: Longer-lasting pain relief and improved sense of well-being.
• After 20 treatments: Increased resistance to disease and depression, clearer and glowing skin, and improved muscle tone and mobility.

Learn more about Aqua Ozone Hydrotherapy.

Safe, Natural, and Effective

There are no harmful side effects when using the Aqua Ozone Elite. Ozone is a natural detoxifying agent that helps cleanse your body from within.

During your first few sessions, you may experience mild drowsiness. This is completely normal and simply your body’s way of responding to positive internal change, similar to feeling light-headed after your first long run in a while.

As your body adjusts to the benefits of regular ozone therapy, any initial sensations will fade and normalise. This is your system recalibrating and beginning to heal.

Why Does the Aqua Ozone Machine Blow Hot Air?

It is completely normal for the machine to blow out hot air. This feature is designed to prevent the bathwater from cooling too quickly during your session, ensuring a more comfortable and effective treatment.

If you find the air too hot while lying directly on the mat, you can reposition the mat beside you under a blanket. This creates an ozone-rich vacuum, delivering similar therapeutic benefits without direct contact.

Designed for Mobile Use

Yes, the Aqua Ozone machine was specially designed for mobile use. Whether you’re traveling or offering treatments away from home, it’s easy to transport and quick to set up.

We even offer special carrying bags that make it simple and safe to transport your Aqua Ozone Elite wherever you go.

 Stress Relief Through Activated Oxygen

Yes, it will – stress relief is one of the main benefits of using our Aqua Ozone machine. When we think of stress, we often imagine tension, pressure, or mental exhaustion. But stress is more than a feeling—it’s a chemical chain reaction in the body. It burns through oxygen, floods your system with adrenaline, and leaves you feeling drained, foggy, and tight.

 Everyday Stressors That Drain You:

• Emotional overload
• Mental fatigue
• Environmental toxins
• High-performance demands

 Why Oxygen Matters

Oxygen is the fuel every cell needs to survive, regenerate, and repair. During stressful periods, your body becomes oxygen-deprived. That’s where ozone therapy becomes a powerful ally.

 What Makes Ozone So Effective?

Ozone is a supercharged form of oxygen. It penetrates deeply, floods cells with vitality, and jump-starts your body’s natural repair systems. It breaks down adrenaline, releases calming endorphins, and supports your nervous system.

 Delivered by Water. Driven by Ozone.

With Aqua Ozone Elite, water is the messenger. It delivers activated oxygen directly to your skin, bloodstream, and lungs—without needles, pills, or complicated treatments.

 Just 15–20 Minutes a Day

• Neutralizes stress hormones
• Oxygenates tired cells
• Improves mental clarity
• Calms anxiety and irritability
• Promotes deep, restorative sleep

 Nature’s Stress Antidote

There’s no need for drastic lifestyle changes to start feeling better. What your body needs is more oxygen delivered consistently, naturally, and safely. Ozone therapy is your shortcut to resilience, helping you recover faster and thrive under pressure. This isn’t a luxury. It’s oxygen, amplified. Learn more about Aqua Ozone stress relief therapy